We want to ensure that you find the best fit and style for you!
We accept exchanges on unworn, unopened items within 14 days of your order being delivered. Because of the nature of our products, we cannot offer exchanges on any product that has been removed from its individual packaging.
We recommend removing just one item from its individual packaging first, with one wear and one wash to determine the correct fit. You are likely to find your undies will relax after one wear and will fit perfectly if they feel tight at first.
All sales are final after 14 days of delivery.
How to do an exchange
- Please fill out this form and return it to us with your items to be exchanged. (If you do not have a printer, you can write the details out on a scrap piece of paper).
- Ship the items to be exchanged and the above form back to us. You will be responsible for the shipping costs back to our studio in Vancouver, Canada. New items shipped out as an exchange will be shipped complimentary.
- Your exchange will be processed within 4 business days of the package being delivered to us.
Item(s) to be exchanged are to be sent back to:
603-318 Homer Street,
Vancouver, BC V6B 2V2
If you are in Vancouver, Canada, and would like to exchange your product in person, please book an appointment to do so here.