Returns and Exchanges

Return Policy

 As a small business we of course want to make sure you get the right fit. 

Undies

We accept returns on unworn, unopened undies within 20 days of your order being delivered. 

As intimates standards go, we do not offer refunds.

Because of the nature of our products, we cannot offer returns on any product that has been removed from its individual packaging and unique folding.

We recommend removing just one pair from its individual packaging first, with one wear and one wash to determine the correct fit before opening the others.

 

The Mineral Bralette ( Tata ).

We recommend measuring and matching your size to our size chart before ordering.

We allow you to try on the bralette once when it arrives and if you wish to exchange, please return it to us in the original packaging and condition you received it in.  

 

How to do an return ?

To start the process of a return, please go here

You will need your:  

  • Order number, which can be found on your confirmation email ( please check your spam mail )
  • Email address you placed the order with. 

*US based customers, please allow 7-10 days for items to arrive from our US warehouse upon return delivery notice. 

 

  

Please note: 

  • All items must be returned neatly folded in the original packaging. 
  • Huha reserves the right to refuse any items that are returned outside of these parameters. 
  • All sales are final 20 days after delivery. 
  • All marked down items are final sale including, Black Friday and Cyber Monday ( 24th-28th Nov 2022) and will not be deemed returnable.
  • On receipt of the return we will process the items as soon as possible.
  • When the items have been returned, inspected and processed you will receive a credit note by email.
  • The customer is responsible for the cost of the return label. 

 

Please check out our size chart and/or reach out to our sizing experts at hello@hu-ha.com if you have any questions or concerns about exchanges or sizing.