There's often a delay between when the package is picked up from our warehouse and when the carrier's tracking information is updated—typically between 24-72 hours. Thanks so much for your patience!

If your tracking still hasn't updated after this period, please reach out to us at hello@hu-ha.com and we'll help investigate further.

If you're experiencing a delay or your tracking indicates an issue with the delivery, please reach out to us at hello@hu-ha.com and we'll help investigate further.

If your order has been marked as "delivered" by the carrier but you did not receive it, please check with your neighbors. If you are unable to locate the package, please reach out to us so we can investigate and help resolve the issue for you. 

Please contact us immediately at hello@hu-ha.com to request an address change and include the correct shipping details in your message. We only have a short window to make adjustments before your order is processed. Thanks for your prompt action so we can do our best to get your order delivered to the right place!

Please also make sure to update your personal account details to prevent future order errors.

We get it—undies are personal, and we want you to find the right fit for you. We offer exchanges or store credit on regular-priced items purchased at hu-ha.com within 30 days of delivery.

Find our full return policy here. 

CLICK TO START A RETURN